Customer Needs Consultancy
Fervour provides total security solutions to clients through careful assessment of each company’s requirements. Our well thought through solutions combine high-performance, high-capacity, world-class service with price competitiveness and commitment.
Performance Fine Tuning & Security Audit
Performance review is an on-going exercise practiced by Fervour. Our team constantly re-examine their service level to check if fine-tuning is necessary. We do not take things lightly and we will not compromise when it comes to value added services to our clients.
We will take things one step further. Now we also offer Security Audit which helps our clients better manage their assets and work systems with a view of attaining greater cost savings and performance efficiency.
Customer Response & Feedback
We always stress on personalized service and offer quick and immediate response to any feedback from clients. We strive to reach out to them through the most effective and efficient channels. To serve our clients better, we maintain highly detailed, up-to-date records of our work procedures which enable us to troubleshoot quickly and effectively, thus providing speedy on-site solutions.
Quality and Satisfaction Assurance
Our Operations Team’ role includes quality management and customer satisfaction assurance. In order to move ahead of our competitors, we are committed to continuously scaling new horizons in service innovations and developments to create further quality improvements and generate greater customer satisfaction.